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Patty – Dental Hygienist

“As a child, going to the dentist was often an unpleasant experience. However, when I was a freshman in high school, a representative from The University of Maryland School of Dentistry came to speak at our career day. At that moment, I knew dental hygiene was the path for me. My training would allow me to help alleviate the fears of many, and I could not wait to give others a more pleasant experience.

I have been a practicing dental hygienist for over 30 years and still love my profession. It is my passion to help others and to educate patients regarding their oral health and their systemic health as well. I enjoy seeing the improvement in their teeth and gums, and their beautiful smiles speak a thousand words. I have been a team member of Crossroads Dental Arts since 2014, and my goal is that each appointment is a positive learning experience.”


  • Earned her Bachelor of Science degree in Dental Hygiene from the University of Maryland in 1987
  • Joined Crossroads Dental Arts in 2014
  • Certified to administer anesthesia
  • She enjoys participating in triathalons, and spending time with her husband, family and vizsla puppies.

Olga – Dental Hygienist

“When I arrived in the United States, I didn’t speak English. My husband took me to the dentist, and after studying what the hygienist was doing, I realized that a profession in dental hygiene was my calling.

I was previously a high school chemistry teacher, and I have found during my time working as a hygienist I can educate my patients as I did my students. I love building trust and rapport with my patients to make their experience a comfortable one. I look forward to bringing my love of dental hygiene to my patients at Crossroads Dental Arts.”


  • Graduated valedictorian from Indiana University School of Dentistry in 2005 with a degree in Dental Hygiene
  • Received her master’s degree in biology and chemistry, and taught high school chemistry
  • Began working with Dr. Rief at Crossroads Dental Arts in 2018
  • She enjoys spending time outdoors with her family


Danyelle – Financial and Patient Care Coordinator

“When I was a young child I had a traumatic dental experience: I was playing football on skates and fell, chipping my front tooth. My mother took me to the dentist and I was frightened by the sounds of the office, but eventually became accustomed to the environment. However, I continued to have problems with that tooth.

After having my children, I decided to go back to school to become a dental assistant, a profession that I wanted to learn more about and knew I would find rewarding. My favorite part about being a dental assistant is meeting new patients and making them feel comfortable. I want to make the dental experience less anxiety-producing for our patients. Our patients at Crossroads Dental Arts always put a smile on my face as we do on theirs.”


  • Graduated from Fortis Institute in 2010
  • Has been working as a dental assistant and patient care coordinator since 2010
  • Joined Dr. Rief at Crossroads Dental Arts in 2014
  • She enjoys spending time with family, traveling, reading, and meeting new people

Kayla-Dental Receptionist

When I meet someone for the first time, I immediately notice their beautiful teeth. There is nothing more important than great oral health because great oral health leads to great overall health.

I have always enjoyed performing cosmetic skin treatments and have a love for technology. After establishing a career as a licensed esthetician, I decided to further my education with a degree in Information Technology. As a member of Crossroads Dental Arts, I am able to provide world-class service, utilize my skills in technology, and interact with our great patients.


  • Began her career in the dental industry in 2017
  • Joined Dr. Joanne Rief at Crossroads Dental Arts in 2020
  • Certified esthetician
  • Attended various dental practice seminars and training as a Dental Financial Coordinator
  •  Enjoys traveling, canoeing, hiking, shopping, and spending time with family

Shey – Insurance Coordinator

“When I was a young child, I knew I wanted to grow up and pursue a career in the medical field. I loved the idea of helping people and had always been fascinated with the human body. When I found out that oral health effects overall health, I was blown away. I knew I wanted to play a major role in teaching people the value of good oral health. And my search began, to find the dental office that would be the perfect fit for me… and I did! I love using the knowledge I gain in this field on my own child to make sure she understands the value of healthy teeth and gums.

  • Graduated Randallstown High School/Biomedical Tech program in 2012
  • Attended Morgan State university
  • Began my career in the dental industry 2021
  • Attended Dental Training Seminars in 2021
  • Enjoys home crafting, spending time with her family, cooking and reading

Alicia – Dental Assistant

I knew that I wanted a career where I could help people in a meaningful way. In 2011 I took a placement test at All State Career Center. After scoring high on the test, Dental Assisting was suggested to me as a potential career. Instantly it made sense to pursue that career path especially since my mom had an unfortunate dental experience due to severe periodontitis. From that point in time I decided to help turn that experience around for others. Besides working in the dental field as a Dental Assistant, I have taken continuing education courses and obtained certification in the field which has allowed me to not only gain more knowledge, but expand the procedures that I can perform as a Dental Assistant.

  • Began her dental career in 2012
  • Joined Crossroads Dental Arts 2019
  • EFDA and Radiation Technician
  • Enjoys dancing, shopping, watching movies and playing games


Natalie – Dental Assistant

After graduation from high school, I decided that going into a field where I could help people really appealed to me. After thinking about lots of career paths, I realized that gorgeous smiles seemed to be contagious. I found myself being drawn to people with beautiful teeth, and seeing the warm of their smiles made me want to learn more about the field of dentistry. I enrolled and graduated from Medix School and became a certified Dental Assistant. I was fortunate to be able to attend many continuing education courses through the American Dental Association and others.

  • Received certification in Expanded Functions in General and Orthodontics from Maryland State Dental Association 2007
  • Received Associate’s degree in General Studies, Community College of Baltimore County 2019
  • Pursuing a Bachelor’s Degree in Human Resources currently
  • Enjoys spending time with loved ones
  • Loves to roller skate, cook, read, and travel


Lauryn – Dental Assistant

After years of working in the retail space, I realized that my passion for helping people went far beyond clothing selections or finding the perfect piece for their home. I decided that working in a place where happy smiles are a top priority could be a great fit. In the summer of 2020 I had expressed to my family that I wanted to go back to school and pursue a career in healthcare. I did some research and found the Fortis Institute, and decided to start their dental assisting program. While attending Fortis I not only learned the importance of good oral health, but also how important it is for someone to receive great dental care.

  • Graduated from New Town High School 2016
  • Attended the Fortis Institute 2020
  • Began my dental assisting career 2021
  • Enjoys cooking, hairstyling, and spending time with family


Elizabeth – Dental Assistant

Growing up as a child in Ghana I did not have the opportunity to go to the dentist. I did not know much about the field of dentistry. However, after taking a course in clinical research in high school, I had the opportunity to explore lots of different career choices in healthcare. When I learned about dentistry as a career choice, I felt like this could be a great fit for me. I decided to take a leap of faith and have fallen in love with my decision to become a dental assistant.

  • Graduated from Centennial High School
  • Attended Howard Community College
  • Completed training at Dental Assistance Training School(DATS)
  • Certified in BLS/CPR


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10 Crossroads Dr | Suite 203 | Owings Mills, MD | 21117 | (410) 363-2121

Proudly serving: Owings Mills, Reisterstown, Randallstown, Pikesville, Westminster, Towson & Lutherville

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